1. Check-In & Check-Out:
a. Standard time:12:00noon(subject to hotel policies).
b. Verify the hotel’s website times to avoid inconvenience.
2. Meal Plans:
a. EP: Accommodation only.
b. CP: Accommodation with Breakfast.
c. MAP: Accommodation with Breakfast and Lunch or Dinner.
d. AP: Accommodation with Breakfast, Lunch, and Dinner.
3. Meals:
a. Follow hotel-specified timings.
b. No refunds for unused services.
4. Extras:
a. Extra bed means extra mattress.
b. Room heater charges are payable directly to the hotel.
c. Equivalent hotel provided if the booked hotel is unavailable.
5. Vehicle Usage:
a. Charged for fixed inclusions; drop-off before 8-9 PM for domestic Holiday.
b. Additional usage/extended day incurs extra charges.
c. AC is not available in vehicles in hilly areas.
d. SIC Vehicle Means Seat-In-Coach.
e. Please adhere to the scheduled vehicle times as advised. If any
f. Sightseeing is missed due to late arrival for pick-up and drop-off, no alternative arrangements will be made, and no refunds or adjustments will be provided.
g. During international holiday travel, the provided Private or SIC(Seat-In-Coach) Vehicle is not available on a disposable basis. The vehicle is intended for point-to-point travel only and cannot be used or provided for locations not specified in your package inclusions section.
6. Documents Validity and Visa
A. Passport Validity:
a. Passports must be valid for at least six months beyond the intended date of return from your trip.
b. Ensure that your passport has sufficient blank pages for visa stamps and entry/exit stamps.
B. Visa and Documents Requirements:
a. Ensure that visas are valid for the duration of your stay and that they allow for multiple entries if your itinerary requires it.
b. Obtain all necessary visas before travel, according to the entry requirements of the destination country.
c. Visa approval and rejection are subject to the discretion of the respective embassy or consulate. The decision is solely at the discretion of the issuing authority and cannot be influenced by the travel agency or any third party.
d. Travellers must submit all necessary documents for visa processing within the specified timeframe. Any delay in document submission will result in a delay in visa processing. If the visa is not approved in time due to such delays, The Travel Stations will not be liable for any compensation, refund, or adjustments.
7. Missed Sightseeing
A. Natural Calamities, Strikes, Roadblocks, Government or Health Emergencies and Traffic:
i. Liability: The TravelStations is not responsible for sightseeing due to these factors.
ii. Compensation: No compensation will be provided for missed sightseeing or additional costs incurred.
B. Late Arrival:
i.Liability: The Travel Stations is not responsible for missed services due to late arrival by flight, train, bus, or cab.
ii. Coverage: Efforts will be made to cover unused services based on the situation, but this is not guaranteed.
8. General Policies:
a) The day-wise itinerary is subject to change without prior notice, depending on ticket and slot availability or due to any updated guidelines at the particular destination.
b) Gala dinners on special occasions are mandatory and chargeable directly if applicable.
c) The hotel may charge some kind of security money which will be refundable at the time of checkout if there is no kind of damage to the hotel or hotel property by you.
d) Photos are for reference only and it doesn’t indicate that a particular place or activity is included in your holiday package
e) Special requests (early check-in, specific room types) subject to availability.
f) Itinerary changes during the trip need prior written approval.
g) Payment to be made as per policy penalties for late payments.
h) Travel insurance not included; clients must arrange their own if needed.
i) Not liable for lost belongings, natural disasters, accidents, or other incidents during the trip.
9. Postponed and Amendment Policy
A. Amendments:
a) Charges applicable for any service modification after payment.
b) All rights reserved by The Travel Stations.
B. Postponement:
a) Applicable charges for trip postponement during natural disasters, medical issues, government lockdowns, or travel cancellations.
10. Payment Policy
A. Domestic Package Payment Policy:
a) First Installment–30%at the time of booking
b) Second Installment- 20% after 7 days of getting the vouchers
c) Last Installment-50%During the travel.
d) If the travel date is within 7 days in that case the full advance amount is required for bookings.
B. International Package Payment Policy:
a) First installment: Full payment of flight & 30% of the land package
b) Second Installment: 30% after 7 days of the first installment.
c) The Last instalment of 40%will be 1 month before of Travel date
d) If the travel date is within 15 days of booking, in that case, the full advance amount is required for booking.
All payments made by the client using the payment gateway are exclusive of gateway charges. All those charges will be borne by the client only and in case of the cancellation gateway charges will be non-refundable for both Domestic and International travel-related services.
Note: In most cases, international hotels are on a non-refundable basis in this scenario normal cancellation will not be applicable.
11. Cancellation Policy
a) In between from the date of booking to 45 days:-30%retention of the entire Package
b) In between 45 days to 30 days:- 40% retention of the entire Package
c) In between 30 days to fifteen days:-70%retention of the entire Package.
d) Less than 15 days of check-in:- 100% retention of the entire Package
e) Package will be auto-canceled in case of non-payment of due installment on time.
f) Airline cancellation will be applicable on the canceling PNR as the day we received the cancellation confirmation from the Guest.
